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Answer by Spc_555 for A USB hub will not function when it's connected more than 5 hubs away from the root port

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To add some experimental data to the other answers, your problem is specifically with Surface Book exactly because Surface Dock has two USB hubs. I, too, have a Surface Dock with a Surface Book and that's what I see in the Device Manager when I connect a mouse to the dock:

enter image description here

The highlighted hubs belong to the Surface Dock, I verified it by connecting the mouse directly to one of the ports in the Surface Base.

Thus you have:

  1. Surface Dock - 2 hubs
  2. Monitor - at least 1 hub
  3. 10-port USB Hub - at least 2 hubs, since, as mentioned in other answers, one hub can have maximum 7 ports

So at the very minimum you have 5 hubs. Probably the monitor has more than one hub, and that's why you are getting the error.


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